Shipping & Returns
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​Thank you for your support! Your trust is humbling, and having you as part of our community is a privilege.
We proudly craft all our products with the finest ingredients, and we hope that our work inspires you to nurture yourself with the utmost care.
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Orders are shipped via Canada Post from our sunny Wellington County, Ontario studio.
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Our studio uses recycled and sustainable shipping materials. Please note that we will not automatically include a packing slip or receipt with your order to reduce our environmental footprint. However, should you require one, please let us know by email within 48 hours of receiving your order confirmation.
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Once our studio receives your order, kindly allow 8-12 business days for your parcel to ship. If you require your order more promptly, please email us, and we would be delighted to accommodate you if possible.
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CANADA
Shipping within Canada averages 2-10 business days and includes tracking.
USA
Shipping to the United States averages 5-18 business days and includes tracking. We are unable to guarantee a delivery timeline once the parcel leaves our studio. Any duties are the responsibility of the receiver.
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International
Please contact us for international shipping rates and exclusions. ​Please note that shipping internationally may take 10 days to 3 weeks.
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Return & Exchange Policy​
Our products are individually made to order. Due to the nature of the products in our shop, we cannot accept returns or process order cancellations once an order has been submitted through our website.
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All ingredients are listed with full transparency to ensure the most favourable response to our formulas.
We recommend you contact us before you order regarding any skin or ingredient concerns to ensure you get the right product for your unique skin.
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Gift Card purchases are final sale.
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Shipping Policy
We cannot be held responsible for delays in transit, damaged items, or lost or undelivered packages. Please ensure that your shipping address is accurate before completing your order. Please contact us when ordering if you wish to purchase additional insurance on your purchase. Any taxes, duties, or import fees are the buyer's responsibility.
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In the event that a parcel is refused by the receiver due to import duties, taxes, or brokerage fees, the shipment will automatically be returned to Tidelands House by the carrier. Please note that these fees are assessed independently by U.S. Customs and are outside of our control.
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Parcels refused by the buyer are not eligible for refunds, as the carrier bills us directly for return shipping, duties, and handling once a package is turned away at the border. In some cases, parcels refused by the buyer may be disposed of by border officials and therefore not recoverable.
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We deeply understand how discouraging these recent U.S. import changes have been — they’ve affected many small Canadian makers and their U.S. customers alike. We’re staying closely informed as regulations evolve and are working steadfastly to ensure that the impact on our U.S. patrons is as minimal as possible. While we cannot intervene once a parcel is refused, please know we’re continually refining our shipping processes to make cross-border delivery as seamless and dependable as possible. We remain endlessly grateful for your trust.
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